The term ‘case management’ has no universal definition, and has been described, explained and defined in multiple ways. Effectively, it is a model used to work with people who engage with medical, social and criminal justice services that goes beyond the provision of a single service with a single goal at the point of delivery. In a case management approach to service provision, clients are typically offered, and receive, or are linked to, a range of services tailored to meet their specific, individual needs. The objective of linking clients to relevant medical and social services is a key characteristic of this approach. Case managers also frequently work as advocates for their clients. ((2016) Scoping review of case management in the treatment of drug and alcohol misuse, 2003–2013. Health Research Board).

Other resources:

(2015) Comprehensive case management for substance abuse treatment and (2021) Advisory: Comprehensive case management for substance use disorder treatment

(2010) Case management guidebook Homeless Agency, Progression Routes Initiative.