Case management is a client-centred strategy involving assessment, planning, linking to relevant services and community resources and advocacy. Its intent is to improve the co-ordination and continuity of delivery of services. Brokerage case management sets out to help clients identify their needs and broker services in one or two contacts; intensive case management involves a closer interaction between case manager and client; assertive community treatment (provides assertive outreach and direct counselling services; strengths-based case management focuses on self-direction and the use of informal networks rather than agency resources by applying active outreach. (Hesse et al Cochrane review (2007) Case management for persons with substance use disorders)

Other resources:

Substance Abuse and Mental Health Services Administration. (1998) Comprehensive case management for substance abuse treatment.

Homeless Agency, Progression Routes Initiative. (2010) Case management guidebook