The definition of case management varies by setting, but in general terms it is a coordinated, individualized approach that links patients with appropriate services to address their specific needs and help them achieve their stated goals. Case management for patients with substance use disorders (SUDs) has been found to be effective because it helps them stay in treatment and recovery. Also, by concurrently addressing other needs, it allows patients to focus on SUD treatment. The types of settings offering SUD case management include specialty treatment programs, federally qualified health centers, rural health centers, community mental health centers, veterans’ health programs, and integrated primary care practices. This Advisory is based on the Substance Abuse and Mental Health Services Administration’s (SAMHSA) Treatment Improvement Protocol (TIP) 27, Comprehensive Case Management for Substance Abuse Treatment. It surveys the underlying principles and models of case management, discusses reasons SUD treatment providers might consider implementing or expanding the use of case management, and lists some case management-related resources and tools.

Key messages:
● Case management is framed around screening to identify a patient’s medical, psychosocial, behavioral, and functional needs, and then working directly and/or through community resources to address these needs while the SUD is treated.
● Case management is increasingly used to support treatment engagement and retention while reducing the impact of SUDs on the community.
● The SUD treatment program can select a case management model that matches its treatment approach and best suits its patients and the service setting.
● In any type of case management model employed, all care team members should contribute to and endorse the patient’s treatment plan, and effectively communicate with each other as the plan is implemented.