The aim of this study is to provide a thematic analysis of the roles and experiences of professionals who support individuals that require treatment for alcohol dependence. Participants included eight professionals who work in the area of addiction. Semi-structured interviews were carried out to collect data. Data analysis utilised thematic analysis.

Five core themes emerged from the analysis:

• (i) Barriers to Accessing Treatment,
• (ii) (ii) Impact of the Pandemic,
• (iii) (iii) Self-care,
• (iv) (iv) Addressing the Deficits,
• (v) (v) Motivation for Change.

Within the core themes, associated subthemes provided further context to the data. Participants illustrated the inadequate nature of the current system of treatment services in relation to its accessibility, pathways, and provision. Furthermore, the professionals expressed the importance of their self-care whilst working with alcohol dependent individuals. Also, participants expressed the importance of a client’s motivation to begin the recovery process and begin treatment. This paper highlights areas of concern which exist among professionals. Overall, this research compiles a wide of experiences from a variety of roles and demonstrates how these professionals navigate despite these unfavourable circumstances.