The content of the Report has been revised to ensure real added value for the reader. In particular, Chapter 3 contains a complete, illustrative and comprehensive account of the Ombudsman's core business of complaint-handling in 2008. With casesummaries nowmade available on a regular basis in all 23 official EU languages at: http://www.ombudsman.europa.eu/cases/summaries.faces , these have been replaced in the Report by shorter examples which help illustrate the Ombudsman's findings. Graphs and charts are placed throughout the chapter, rather than in a separate statistical annex at the end of the Report. Chapter 3 also contains an expanded thematic analysis providing an in-depth, synthetic account of the Ombudsman's case-load and of the outcome of his inquiries into maladministration. Finally, the complete list of staff names and contact details has been replaced in the Report by an overview of the various departments and units in Chapter 5. A regularly updated staff list can be found on the Ombudsman's website at: http://www.ombudsman.europa.eu/
atyourservice/team.faces