Home > A step in the right direction: an evaluation of the Fáiltiú information and advice service.

Corr, Caroline (2003) A step in the right direction: an evaluation of the Fáiltiú information and advice service. In: Pieces of the jigsaw: six reports addressing homelessness and drug use in Ireland. Dublin: Merchants Quay Ireland. 233 - 298.

PDF (A step in the right direction: Fáiltiú service) - Published Version

The Fáiltiú service provides information and advice on rights, entitlements and options to homeless people, or those at risk of homelessness. The objectives of this evaluation were to assess the information needs of users of the service, how effectively they were being met, and how they could be improved. Two focus groups of staff members and service users gave their views on the design and implementation of the research at the outset of the project. A screening questionnaire identified 78 people who used the Fáiltiú service in a specified time period, of whom 40 participated in the evaluation by giving their views on the service. The study reviewed the literature on homelessness, attempted to define the term, and examined the characteristics of homeless people and relevant Irish social policy.

The conclusions reached were: users of the Fáiltiú service are marginalized in a number of ways and share characteristics related to poverty and social exclusion, such as poor educational qualifications, high levels of unemployment and experience of prison; their needs are multi-dimensional and include accommodation, financial, social and medical support, and access to employment and training services: the service needs to respond to these needs in a holistic way.

Item Type
Book Section
Publication Type
Irish-related, Book
Drug Type
All substances
Intervention Type
Education and training
Call No
MK10.6, AA2, VH4.2
Page Range
233 - 298
Merchants Quay Ireland
Place of Publication
includes bibliographic references, tables, graphs
Accession Number
HRB 2888 (Available)
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