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Home > National Strategy for Service User Involvement in the Irish Health Service launched today in Dublin

[Department of Health and Children] National Strategy for Service User Involvement in the Irish Health Service launched today in Dublin. (06 May 2008)

External website: http://health.gov.ie/blog/press-release/minister-h...

The Minister for Health & Children, Ms Mary Harney, TD, and the CEO of the HSE Professor Brendan Drumm have today, (Tuesday May 6th), launched the National Strategy for Service User Involvement in the Irish Health Service.

Consisting of seven goals, the Strategy will build on current good practice in involving service users (i.e. Patients, their families, voluntary and community organisations) across the country. The goals identified by the Strategy are:

  • Develop a Patients Charter and service quality guarantees that patients can expect when they use the health services
  • Patients will be enabled to become more involved in their own health care and decisions and choices affecting their health
  • Children, young people and the socially excluded groups will be specifically listened to identify their needs in accessing health services
  • A systematic approach that evaluates current mechanisms for involving users will be adopted and the best approaches will be implemented in al parts of the country
  • Commitment and Leadership to this strategy will evident from involvement of user groups in all health care planning and the success of this will be evaluated each year
  • Primary care team development will be achieved in dialogue with the local community, community care services will listen to users and their families and hospitals will develop consumer panels to ensure that patients’ views inform the running of our hospital system
  • Training and support to ensure the successful implementation of the strategy will be provided to HSE staff

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