This report aims to give the reader insight in the nature of contacts to the service in 2023, looking at trends and comparisons between this year and previous years. The Helpline encounters a population that differs from those appearing in National treatment figures as calls and emails are generally from and about people who are not currently attending treatment services.

The objective of this report is that it would play a role in informing stakeholders of the needs of this population, the value of the helpline service and the importance that this service is resourced and staffed appropriately.