WithYou has analysed seven years of data from its webchat – a virtual service where people can speak to a trained professional about struggles with drugs, alcohol or mental health. The charity says its webchat has become an important ‘first port of call’ for thousands of people who might be less likely to approach an in-person drug or alcohol service – more than two thirds (67%) of users haven’t previously accessed professional help.

The webchat provides brief interventions, advice, referrals and emotional support, with 20 per cent of sessions provided outside ‘regular’ working hours when in-person services are not available. This allows working professionals, primary caregivers and other groups who can’t or don’t want to use an in-person service the opportunity to get help. The service also breaks down barriers by offering help to people hindered by stigma, geography or work-life patterns, whilst acting as a pathfinder signposting people to additional programmes and treatment options.