In 2020, 267 women engaged with Ruhama’s casework team, based in Dublin and the Midlands. Ruhama offers support to women using a case management model and a trauma informed approach. Casework includes one-to-one emotional support, advocacy, accompaniment, and referral depending on the development of individual care plans. Care plans are based on each woman’s own self-identified priorities. Throughout 2020, the Ruhama casework team conducted 971 meetings with women across a variety of areas and made over 6,000 telephone contacts / interventions with service users.