The arrival of the Covid-19 pandemic in 2020 had a far-reaching impact on all our services – not least on the men and women depending on them. Those services became ever more essential as we reorientated them to keep everyone as safe and protected as possible.

As a community of service users, donors, supporters, staff and volunteers, we worked through each challenge together, making sure everyone depending on us had somewhere to turn; had somewhere to feel safe, secure and protected. It made all the difference.