In New South Wales (NSW), the Gaming Machines Act 2001 and the Gaming Machines Regulation 2010 require venues to implement a minimum set of practices in the responsible conduct of gambling (RCG); and all managers of venues with gaming machines and all employees and club directors with gaming machine duties, must complete an accredited RCG training course. There has not been a recent comprehensive examination undertaken in NSW into the effectiveness of RCG programs and training in facilitating RCG in clubs and hotels. This research was conducted to assist in building an evidence-base with which to consider future options for enhancements to RCG requirements, practices and training. Its overarching objective was to contribute to the review and potential improvement of RCG practices in NSW venues.

This study aims to contribute to the review and potential improvement of Responsible Conduct of Gambling (RCG) practices in NSW venues. Conducted by Central Queensland University, the research was commissioned by the NSW Office of Responsible Gambling and funded through the Responsible Gambling Fund.