Mental Health Reform’s My Voice Matters national consultation on people’s experiences of using the mental health services (MHSs) in Ireland provides an insight into the extent to which service users are experiencing the type of MHSs provided for under national and international standards. The consultation is the first national, large-scale survey in recent years to provide in depth and up-todate feedback on the direct experiences of people who access community and inpatient MHSs. Giving voice to people with direct experience of using the services is integral to identifying areas of good practice, as well as informing the change required to effectively meet the needs of service users.