We received a total of 10356 enquiries in 2016; 10069 enquiries were about cases of human poisoning. The remainder were non-emergency requests for information (n=221) and cases about poisoning in animals (n=66). Enquiries from members of the public rose for the second year running. However the majority of our enquiries were from healthcare professionals (59%) in primary care, hospitals, and community pharmacies. The remainder of enquiries were from a variety of places including nursing homes, schools, and veterinary practices.

83% of cases were accidental poisonings and 13% were intentional overdoses or recreational abuse.