Why do an outcome evaluation? p.8
How to do an outcome evaluation? p.9
Method 1:Randomised controlled trial design
Method 2:Comparison group designs
Method 3:Pre-post design
Other methodological issues in outcome evaluation p.12
1. Selecting clients for participation
2. Sample size
3. Timing and frequency of follow-up
4. Preparing and tracing clients for follow-up interviews
5. The conduct of follow-up interviews
6. Selection and training of interviewers
Choosing your outcome measures p.18
Outcome evaluation at the system-level p.21
Conclusion and a practical recommendation p.26

Appendix 1: Sample consent form p.28
Appendix 2: Outcome measures p.29
Case example of an outcome evaluation p.34