?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.date=April+2015&rft.btitle=How+to+conduct+research+for+service+improvement%3A+a+guidebook+for+health+and+social+care+professionals.&rft.tpages=216+p.&rft.genre=book