A report on a consultation survey of clients’ views on drug services was released on 30 March 2004 by Addaction, the UK drug and alcohol treatment charity. ‘Collecting the evidence; Clients’ views on drug services’, gives a revealing insight into the lives, opinions and backgrounds of people who misuse drugs and alcohol and who have sought help for their problems. The publication is described as ‘a comprehensive and disturbing report based on one of the largest samples collected of clients’ views and experiences. It highlights what has worked successfully and what has not worked so well in the continuing delivery of drug and alcohol treatment