WHO, UNDCP & EMCDDA. (2000) Evaluation of psychoactive substance use disorder treatment, workbook 6: client satisfaction evaluations. WHO, UNDCP & EMCDDA.
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What is a client satisfaction evaluation? p.7
Why do a client satisfaction evaluation? p.7
How to do a client satisfaction evaluation? p.8
Conclusion and practical recommendation p.17
Comments about case examples p.19
Case examples of client satisfaction evaluation
Part A: An evaluation of satisfaction with a state drinker driver treatment program p.21
Part B: Client satisfaction with residential substance treatment programmes p.26
Part C: The case of community methadone treatment programs p.32
J Health care, prevention, harm reduction and treatment > Health services, substance use research
B Substances > New (novel) psychoactive substances
MP-MR Policy, planning, economics, work and social services > Programme planning, implementation, and evaluation > Programme evaluation
R Research > Research and evaluation method
T Demographic characteristics > Person who uses substances (user / experience)
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