This elearning programme sets out to help front line social workers gain a basic understanding of the principles and practice of knowledge management, as well as organise and manage their knowledge and information as effectively as possible.

Modules:
• A day in the life - Day to day work contexts for knowledge in a professional practice, deciding how useful different sources of knowledge are.
• Types of knowledge - The knowledge cycle and framework
• How do I organise my knowledge? - How the knowledge can be organised and accessed and the consequences of poor organisation
• When knowledge gaps occur - Strategies for managing deficiencies in organising and managing knowledge
• Sharing knowledge in teams - Strategies for improving knowledge managing in teams
• Using technology to improve knowledge sharing - Choosing appropriate technology from the range available
• Knowledge beyond the team - Approaches to locating external knowledge resources and building a personal list
• Knowledge is our business - Identifying the culture enabling knowledge sharing
• Innovation through technology - Web 2.0 and user centred practice